We have a 6 month warranty for shoes and boots that covers issues related to manufacturing defects.*
The following issues are NOT covered under warranty:
- Footwear purchased over 6 months ago
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, thrift stores, private sellers, free samples, promotional products, final sale, and discontinued product
- Improper fit. Fit is the responsibility of the consumer and should be ensured before using the product.
- Comfort Issues
- Stitching failure due to abrasion, holes, worn soles that are a result of normal wear and tear
- Stitching or hardware failure due to product being caught, snagged, hooked or other incidents that are a result of wear and tear in home, office, or outdoor environments
- Product that has been altered or modified after purchase
- Damage that is a result of misuse, abuse, normal wear and tear
- Damage from heat exposure - this includes space heaters, clothes dryers, sun exposure, heat from leaving in a car or trunk of car, open fires or fireplaces
- Leather shrinkage
- Water infiltration. Maintaining the waterproof properties of your boots is essential. As with all waterproof products, maintenance is necessary. You will need to apply a durable water-repellant product regularly. The waterproofing properties of the boots may diminish over time. This is considered normal usage and is not covered under warranty. The only completely waterproof boot is a rubber wading boot.
- Scuffing, tears, abrasion due to use on skateboards, bicycles, scooters, motorcyclesor from rocks, cement, etc.
- Abrasion from foot drag from Pickleball or Disc Golf
- Wear and tear from workboot use. Lems are not designed for workboot durability, especially if used as a work boot when the toes are scraping the ground
*Purchases from Lems website:
If you have purchased your shoes from the official Lems website, lemsshoes.com, please complete this warranty claim form and someone from our support team will get back to you within 5 business days.
*Purchases from authorized Lems retailers: please contact the place of purchase and provide:
- Photo of the issue
- Photo of the soles
- Photo of the size tag inside the shoe -- this has some production date info that we keep track of
- Proof of purchase within 6 months