So sorry for the trouble!
Here are some common reasons:
- If your purchase is over 60 days, contact us at support@lemshoes.com we may be able to set this up for you.
- Be sure to use the 6-digit Customer Order #. This may begin with a 7 or 8.
- If you are an International customer, this form will not work. You can send your shoes back to the Lems Shoes warehouse at your own cost. Details here under the International Returns section Lems Return Information