We apologize if there was damage caused during shipping.
Please take photos of the damaged packaging from all sides. This may be needed when filing your claim.
If you have included Route package protection on your order, you can quickly and conveniently resolve your issue in just a few steps by filing a claim directly with Route https://claims.route.com/
Route provides protection from damage, loss, and theft.
If you chose to remove Route from your order, please file a claim with UPS.com (for US orders) or DHL.com (for international orders). Resolution from UPS and DHL can take 10-14 days. Lems can provide reimbursement and/or replacement only after a claim has been approved by the shipper.